All incoming shipments must be labeled outside the shipment with OGOship reference. Please make sure the goods are sent to the warehouse as DDP (Delivered Duty Paid). The warehouse can't accept shipments if the duty is not paid.
Stock update notification is a crucial part of reliable stock update handling at the OGOship warehouse. All items must be labeled with a clear EAN code or SKU code.
Before shipping your goods to OGOship warehouse you need to make a stock update at myOGO to inform warehouse staff of incoming goods. This information is not transferred from your online store or any other external system. It needs to be created in myOGO.
Stock updates inform warehouse staff of the quantity of incoming goods and expected arrival time. After arrival warehouse staff checks the amount of received goods compared to the quantity informed from the stock update.
You can add products to stock updates either by using the xlsx import feature or by doing it manually.
Stock update notification is a crucial part of reliable stock update handling at the OGOship warehouse.
All items must be labeled with a clear EAN code or SKU code. If for some reason the identification code is not possible add on the product, please note that the items must be packed 1 SKU per 1 box.
All incoming shipments must be labeled outside the shipment with OGOship reference, own stock update reference or delivery tracking code. Minimum requirement is to have the online store name clearly marked on the incoming goods.
Click on the pictures to see the whole image.
This opens new draft of a stock update on "Products to be received" section.
First make sure to fill:
You can add product information to stock update manually and with excel-file. Both ways are instructed below.
Note! You can also import new product data to myOGO using xlsx import.
If you do not have an integration or want to import product data and stock updates via Excel import, fill in at least:
If you are selling outside EU fill in customs info.
If needed the product information is modifiable on the "Products" page.
The "stock" in xlsx tells you how many products are in stock. This section is not importable to myOGO.
After you are done, import it back to the system using "Create stock update from file (xlsx)".
<Your company name> c/o warehouse name
StockUpdate Reference: <reference of the stock update>
Contact email: <your own email address>
Tel. for delivery company: warehouse phone number
It is NOT correct to send the goods for example address:
Incoming goods are checked in on work days, Monday to Friday between 8-16.
When the incoming goods have arrived at the warehouse the status changes to RECEIVED. After the warehouse staff has checked, counted the goods, and placed them on shelves, the status will change to INSTOCK.
For peak days or special days per merchant, we have prepared a calendar for each warehouse. Letting us know beforehand ensures merchants that their bigger shipments (incoming or outgoing) are processed without delays.
Depending on the case, we need 1-2 weeks' notice to ensure the schedules. Send an email to customer service at email@example.com
The better the merchant can estimate the campaigns and such, the better we can deliver service in those cases.