The fastest and cheapest way to edit the orders is by doing it yourself on myOGO. All changes have to be made in myOGO, not in the online store.
The merchant is in charge of the right delivery address and customer info. If you need more guidance, or have any questions, contact our customer service at firstname.lastname@example.org.
All the changes made by customer service are charged based on the price list.
Here are instructions, if you need to edit an order for e.g. changing the address or the products.
If the order status is still NEW, you can change it to DRAFT by yourself and modify the order. After you are done, remember to save it back to NEW.
If the status is COLLECTING, select Request to modify order.
If the order can still be pulled back from the warehouse, the status will change to DRAFT and you can make the changes to the order. Remember to save the status of the order to NEW after the changes have been made.
If you need to cancel the order select Request a cancellation. If the order can still be pulled back from the warehouse, the status will change to CANCELLED.
In case the order is too far along in the pick&pack process at the warehouse, it is unfortunately no longer possible to modify or cancel the order.
Orders cannot be modified or cancelled if the order status is SHIPPED.
Note, there may be some extra costs for the packing materials and extra work depending on how much time it takes.
Please remember that we cannot guarantee that the order is still changeable at this point.
Read more about outgoing shipment and order status.