The fastest and cheapest way to edit the orders is by doing it yourself on myOGO. All changes have to be made in myOGO, not in the online store.
The merchant is in charge of the right delivery address and customer info. If you need more guidance, or have any questions, contact our customer service at firstname.lastname@example.org.
All the changes made by customer service are charged based on the price list found on the myOGO home page.
Here are instructions, if you need to edit an order for e.g. changing the address or the products.
If the order status is still "NEW", you can change it to "DRAFT" by yourself and modify the order. After you are done, remember to save it back to "NEW".
If the status is "COLLECTING", use the "Request to modify order" command. This will stop the order and the freight document will not be printed out.
If you stop and edit the order before it goes to the freight company, there will be no additional costs for the freight company.
If you need to cancel the order use the "Request a cancellation" command.
Orders cannot be modified if the order status is SHIPPED.
Note, there may be some extra costs for the packing materials and extra work depending on how much time it takes.
Please remember that we cannot guarantee that the order is still changeable at this point.
Read more about outgoing shipment and order status.