Shipping methods - basic configuration

This page will guide you through how the shipping methods are configured at myOGO. The guide assumes that an integration between myOGO and your online store is used.

Your shipping methods that you offer at your online store need to be linked to the shipping methods provided at myOGO in order to gain full automation. The shipping options you offer to your customers need to be individually linked to certain shipping methods at myOGO.

For example, you might offer your customers the following options:

  1. Delivery to Pick Up Point
  2. Home Delivery

For the integration to work properly, myOGO needs to know which actual shipping method is chosen for e.g. "Home delivery". We offer a large variety of options e.g. DHL & Schenker and they might all offer home delivery options. You need to choose which home delivery option you would like to use and link that option to the shipping method at the online store.

Note! Depending on the warehouse some shipping methods might need a request to activate them. You can request activation by pressing Request activation. Activation may take 2-3 days so shipping method is not available immediately. You will get notice once the activation is complete. The following video will instruct on requesting shipping method.

kuva
Request activation

            

Setting up shipping methods

Depending on you online store integration, the linking is done either:

  1. By using the shipping method name, or
  2. By using a code that has been set for the shipping method in the online store settings

Shipping method configuration may differ depending on which platform you are using. Please see more info from the integration instructions.

 

Linking the methods by using a code

Let's assume that your online store shipping method "Delivery to Pick Up Point" needs to be linked to "Omniva international parcel", and you are using an integration where a shipping method linking code is used. This would be the process:

  1. At the online store: Input a code for "Delivery to Pick Up Point", e.g. "pickup_123"
  2. At myOGO: Open the Edit merchant page
  3. At myOGO: Link the shipping method by enabling the shipping method in questions (Omniva international parcel) and by inputting the code for the shipping method: "pickup_123" to the code field.

This is how it looks like at myOGO when the shipping method is enabled and the code in place

kuva
Shipping code

After all shipping methods in your online store are linked to OGOship shipping methods, your setup is done.

 

Linking the methods by using a name

Let's assume that your online store shipping method "Delivery to Pick Up Point" needs to be linked to "Omniva international parcel", and you are using an integration where shipping method linking is done with the shipping method name. This would be the process:

  1. At the online store: copy the "Delivery to Pick Up Point" name to the clipboard
  2. At myOGO: Open the Edit merchant page
  3. At myOGO: Link the shipping method by enabling the shipping method in questions (Omniva international parcel) and by inputting the name for the shipping method: "Delivery to Pick Up Point" to the code field.

This is how it looks like at myOGO when the shipping method is enabled and the name/code in place

kuva
Shipping name

After all shipping methods in your online store are linked to OGOship shipping methods, your setup is done.

 

Encoding the name and code

The name / code is not case sensitive.

The "*" special character can be used as a wild card in the text or code. E.g.

  1. "DHL*" matches to "DHL-1" and "DHL-test"
  2. "D*L" matches to "DtestL" and "DYL"

 

Linking multiple shipping methods

If you would like to link more than one shipping method to the same actual shipping method at myOGO, you can add more codes to myOGO. Here is an example:

kuva
Multiple shipping methods

Now shipment orders arriving from your store either with name "Delivery to Pick Up Point" and "code_2" are both linked to the Omniva international parcel.

 

Problems in linking shipping methods

MyOGO identifies shipping methods in the shipment order by using the name or code. In case the linking is done incorrectly, orders will not go to pick&pack but the order will be put into the RESERVED state. These orders will not be shipped before they are corrected by the merchant because the shipping method is not identified!

This commonly happens when:

  1. The shipping method name has been changed in the online store and not linked afterwards
  2. The shipping method code has been changed in the online store and not linked afterwards

 

What to do, if orders are put to RESERVED:

  1. Open the order at myOGO
  2. Check the error from the History section of the order
  3. Go to the backend of your online store
  4. Verify that the name/code is exactly similar in your online store as it is in the myOGO merchant settings page under the shipping method in question
  5. If the code/name is incorrect, please correct the name/code
  6. Remember to change all orders from the RESERVED state to the NEW state and check that all orders have the correct shipping method.

 

Different delivery methods globally

"How can I offer different shipping methods to different countries?"

In most online stores it is possible to offer different shipping methods to different countries. We recommend to create different shipping methods for different regions of the world and to offer the customer only the shipping methods suitable for their region.

After creating different shipping methods at the online store, it is only a matter of linking the different methods to actual shipping methods at myOGO by following the guide above.

 

Read next about outgoing shipments and order statuses.