Delivery to the Warehouse

1st shipments

We can help you with your 1st incoming shipments and can arrange the pick-up from your location or from your supplier. Please make sure the goods are sent to the warehouse as DDP (Delivered Duty Paid). The warehouse can't accept shipments if the duty is not paid. Please read through this instruction to understand what to consider with the 1st shipments.


General instructions

Your incoming shipments to the warehouse should be delivered to the door of the warehouse. Important: The name of your company should be the main receiver of the shipment because:

  • the customs officials (if the shipment is coming outside the EU) need the official company name and
  • the freight company can contact the right company if there are problems with the shipment.

If you only mark down e.g. "Gogosend" or "OGOship" as the receiver without the "c/o" marking, additional customs or other inquiry costs may occur.   Always input your own company's contact email address to an incoming shipment. The freight company can then contact you directly if there are any questions.  

Warehouse addresses, checklist for supliers and additional notes can be found on our Warehouse locations and addresses page.


Product codes

For our warehouse staff to identify your products, it is important that all products contain some identifying code or name that can be found in OGOship's myOGO system. EAN-codes or other barcodes are not obligatory. The actual physical product can include e.g. a product name, a supplier's product code etc. as long as this name or code is also listed in myOGO.


4. Product codes