Before shipping your goods to OGOship warehouse you need to make a stock update at myOGO to inform warehouse staff of incoming goods. This information is not transferred from your online store or any other external system. It needs to be created on myOGO.
Stock updates inform warehouse staff of the quantity of incoming goods and expected arrival time. After arrival, warehouse staff check the amount of received goods compared to the quantity informed from the stock update.
You can add products to stock updates either by using the xlsx import feature or doing it manually.
Stock update notification is a crucial part of reliable stock update handling at the OGOship warehouse.
All items must be labeled with a clear EAN code or SKU code. If for some reason the identification code is not possible add on the product, please note that the items must be packed 1 SKU per 1 box.
All incoming shipments must be labeled outside the shipment with OGOship reference, own stock update reference or delivery tracking code. Minimum requirement is to have the online store name clearly marked on the incoming goods.
Download "ProductList" from stock update page at myOGO to your computer.
When you have an integration installed and your products are imported to myOGO via API, this Excel file contains all the imported information.
All you need to do is add the right amount of incoming goods.
Note! You can also import new product data to myOGO using xlsx import.
If you do not have an integration or want to import product data and stock updates via Excel import, fill in at least:
If you are selling outside EU, fill in customs info.
If needed, the product information is modifiable on the "product page".
The "stock" in xlsx tells you how many products are in stock. This section is not importable to myOGO.
After you are done, import it back to the system using "import products from excel".
Soon your product list should be visible as you scroll down the page.
Remember to fill in all mandatory fields marked by (*).
Many deliveries arrive at the warehouse daily. It's important to use the delivery reference given by the supplier so warehouse staff can identify the right delivery.
Fill in at least the name, code, and quantity of incoming products. For more information boxes, click the settings button on the right.
Fill in customs info if you are selling outside EU. This makes orders run smoothly.
Stock updates are created with the draft state. You can modify your stock update and come back to continue later. After the stock update is completed change the status from 'draft' to 'new' and save. Now the warehouse will know to expect your incoming shipment.
Note! After changing status to NEW it can't be modified anymore.
Incoming goods are checked in on work days, monday to friday kl. 8-16.
When the incoming goods have arrived at the warehouse, the status changes to RECEIVED. After the warehouse staff has checked, counted the goods, and placed them on shelves, the status will change to INSTOCK.
For peak days or special days per merchant, we have prepared a calendar for each warehouse. Letting us know beforehand ensures merchants that their bigger shipments (incoming or outgoing) are processed without delays.
Depending on the case, we need 1-2 weeks' notice to ensure the schedules. Send an email to customer service at firstname.lastname@example.org
The better the merchant can estimate the campaigns and such, the better we can deliver service in those cases.