Merchant Care:
Please note that we are currently experiencing a higher volume of requests than usual, which may cause a slight delay in our response time. We appreciate your patience!
To be sure that we can handle your request as fast as possible, we kindly ask you to use this ticket when replying or in case you have any further questions related to this specific ticket. Creating a new ticket might delay the response.
JKT- warehouse:
Due to higher volumes, our JKT warehouse is experiencing some delays with order handling and returns handling.
Courier delays:
Please be advised that recent adverse weather conditions in Europe have impacted the logistics network, resulting in temporary processing delays. As a result, your shipment(s) may be delayed. Thank you for your continued patience and understanding.