OGOship tracking + AI assisted chat deployed as the standard level for all OGOship customers.

We have great news! As of September 2025 we are leveling up the standard of 3PL service by introducing the OGOship tracking and post purchase experience portal with AI assisted chat as the new standard service level for all OGOship customers! With this change we are upgrading the ecommerce business of all our customers and creating a new standard for 3PL services.

This means that all our existing customers will be receiving the following features pre-configured for them:

• OGOship tracking with various customizable widgets
• AI assisted after-sale chat and ticketing system

Please read on to learn more!

What problems are these features solving for you

"Where is my order" is the most common after-sales question alongside "I would like to make a return". By providing instant clarity with OGOship tracking and by providing an automated channel for these kinds of inquiries, customer service tickets numbers will be reduced and the speed of solving these matters for the customers will be instantaneous.

Lack of control over the delivery experience. You have built your brand and store carefully and got the customer to buy. After the purchase control is given to logistics companies, relying on their tracking pages which start working only when the parcel is scanned the 1st time. Why not control the delivery experience right from the moment of purchase up to the point of delivery to create a seamless after-sales journey?

Frustratingly slow support when things go wrong. Sometimes shipments get delayd or lost. In these critical moments of frustration, delays in response times erode customer trust quickly. However, these moments can be turned into events to delight customers by offering instant support and clarity via automated support and the possibility to contact customer service easily.

OGOship tracking

OGOship tracking is a proactive solution that provides a seamless order-tracking experience. Parcel tracking begins instantly, saving time and resources by reducing customer inquiries and support backlog.

It provides a centralized tracking with email and SMS notifications and localization options and give the opportunity for your customers to track their shipments from a unified platform instead of relying on various last-mile carrier tracking pages.

You can personalize the portal with your brand logo and color for a cohesive brand image.

You can modify the texts, images, colors and buttons on the tracking page you create a look just for your store.

OGOship AI assisted chat

OGOship AI assisted chat makes customer support effortless with AI-powered chat that delivers instant answers and reduces support workload.

It is a smart customer support tool that provides instant answers directly on tracking and return pages (if enabled). OGOship AI Chat delivers 24/7 automated assistance, reducing support workload while keeping customers satisfied with immediate, intelligent responses.

You can also provide your customers with the possibility of contacting your support team directly via the chat and get notified via Slack or Zendesk via a seamless integration.

What will this cost?

Nothing, for now. This service level will be the new standard level for all our customers. For our existing customers the configuration will be done by OGOship, free of charge. 

After 6 months, there will be a monthly service package cost of 49 euros per month. However, you will have the opportunity to disable the features at any time to avoid this cost. We are sure that you will love the new features though! 

The service level pricing is presented below:

Actions to take

To take the portal into use, you only need to provide us with a few pieces of information of your store and we will take care of the rest. 

Please fill in this form: https://forms.gle/LSYwne4kb8XNsic99

1. We will contact you when start implementing the portal
2. Before going live, you will be provided with a draft preview of the portal
3. Once you ok the version, we will enable the portal for you.

You can also see this demo video where we show how the new standard features work.