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Support articles

News and updates


Shopify integration security update

Service Updates

Traders moving goods from Great Britain to Northern Ireland - B2B

Warehouse operating hours 2025


myOGO


​Get started

How to get started

Sign up to myOGO and create your account

myOGO merchant settings

Shipping methods - basic configuration

How to add additional channels


​Notifications & Reporting

How to edit your notifications? 

How to manage account users?

Automated and custom reports


​Invoicing and Pricing

Value added taxes general principles

Where to find invoice details in myogo?

Invoicing cycle and invoice payments

Cost Analys Dashboard


Integrations and API


General information on online integrations

Integrations - Tech Support

Creating a test merchant and test orders with online store integrations

Open API


Store integrations

Shopify

WooCommerce

Magento

Centra

Fortnox

PrestaShop

Quickbutik

ChannelEngine

Sello

bol.


Products, Orders & Returns


Product management

myOGO product sync page

Creating products in myOGO

Product code / SKU 

How to add product groups


How to add a product or order tags?


How to create bundles


Additional notes and giveaways


How to add customs information on products?


​Order management

Instructions on how to sync, create and edit orders.

International shipping 

myOGO order sync page


Duplicate order and product references


Importing multiple orders without an integration


Shipping Amazon FBA orders


What do the different order statuses mean?

How to cancel an order ?

How to add a document to an order?

How to track my orders?


Do you have a question about an order or product?


How to edit an order?


How to create an order manually to myOGO?


How to split or copy an order?



​Returns management

How do returns work?


Incoming goods & Warehousing


Stock updates

How to create a stockupdate?

Stock update specialities per warehouse

VNL warehouse inbounding process

Importing goods

Logistics offer for incoming goods


Warehousing

PFS: How to add the MRN number for my inbound delivery?

Visiting the warehouse and picking up products

Using own packaging material

Insurance-for-the-stored-goods

SE-SKP Statutory packaging fees (NPA)


​Stardard Operating Procedures (SOPs)

SKP - Standard Operating Procedure

TLL - Standard Operating Procedure

UTL - Standard Operating Procedure

JKT - Standard Operating Procedure

GOT - Standard Operating Procedure

PFS - Standard Operating Procedure

PLN - Standard Operating Procedure

NED- Standard Operating Procedure

EST - Standard Operating Procedure


Terms and Conditions

Terms and Conditions


FAQ


How to find more information about VOEC (Value-Added Tax on E-Commerce)

Why doesn't the SLA apply on B2B orders or final orders?

Changes to VAT Treatment of Overseas Goods Sold to UK Customers from 1 January 2021

Do you have a minimum monthly invoicing?


OGOship returns and Tracking


OGOship returns guide for merchants

OGOship returns guide for consumers

OGOship tracking guide for merchants