Support articles
News and updates
Shopify integration security update
Traders moving goods from Great Britain to Northern Ireland - B2B
Warehouse operating hours 2025
myOGO
Get started
Sign up to myOGO and create your account
Shipping methods - basic configuration
How to add additional channels
Notifications & Reporting
How to edit your notifications?
Invoicing and Pricing
Value added taxes general principles
Where to find invoice details in myogo?
Invoicing cycle and invoice payments
Integrations and API
General information on online integrations
Creating a test merchant and test orders with online store integrations
Store integrations
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Products, Orders & Returns
Product management
How to add a product or order tags?
Additional notes and giveaways
How to add customs information on products?
Order management
Instructions on how to sync, create and edit orders.
Duplicate order and product references
Importing multiple orders without an integration
What do the different order statuses mean?
How to cancel an order ?
How to add a document to an order?
How to track my orders?
Do you have a question about an order or product?
How to create an order manually to myOGO?
How to split or copy an order?
Returns management
Incoming goods & Warehousing
Stock updates
Stock update specialities per warehouse
VNL warehouse inbounding process
Logistics offer for incoming goods
Warehousing
PFS: How to add the MRN number for my inbound delivery?
Visiting the warehouse and picking up products
Insurance-for-the-stored-goods
SE-SKP Statutory packaging fees (NPA)
Stardard Operating Procedures (SOPs)
SKP - Standard Operating Procedure
TLL - Standard Operating Procedure
UTL - Standard Operating Procedure
JKT - Standard Operating Procedure
GOT - Standard Operating Procedure
PFS - Standard Operating Procedure
PLN - Standard Operating Procedure
NED- Standard Operating Procedure
EST - Standard Operating Procedure
Terms and Conditions
FAQ
How to find more information about VOEC (Value-Added Tax on E-Commerce)
Why doesn't the SLA apply on B2B orders or final orders?
Changes to VAT Treatment of Overseas Goods Sold to UK Customers from 1 January 2021
Do you have a minimum monthly invoicing?
OGOship returns and Tracking
OGOship returns guide for merchants
OGOship returns guide for consumers
OGOship tracking guide for merchants