1. Visibility & Operational Insight

Shipments and AI chat dashboard

A new dashboard gives a consolidated view of shipments, help requests, AI chat questions, and tracking page views.

The data is grouped by shipping date, making it easier to understand how shipment volume relates to customer activity and support demand over time. As the feature has just been released, some actions (such as help requests or tracking views) will appear gradually as shipments move through their lifecycle.

This dashboard helps teams spot correlations early, for example when certain shipping volumes or destinations generate more questions or support needs.

Triggered events overview

A new Triggered Events page is now available in myOGO2 → Admin.

This page shows all system events that have been triggered and whether they were successfully delivered. Events are listed per notification channel, making it easier to verify delivery and troubleshoot cases where notifications were not sent or not ordered at all.

Event data is stored for 90 days and is intended primarily as a diagnostic tool when investigating notification or communication issues.

Report improvements

Several safeguards and fixes have been added to reporting to improve reliability and performance:

• Order report limits
  • Maximum date range: 370 days
  • Maximum number of orders: 25,000
  • Clear error messages are shown if limits are exceeded
• Sales report email fix
  • Sales reports are now emailed even when no orders are found, instead of failing silently

These changes reduce timeouts, prevent incomplete reports, and make report behaviour more predictable.

Cost analysis dashboard

The Cost Analysis Dashboard is available in myOGO and provides insight into shipping and fulfilment costs across orders and carriers.

Many merchants have not yet discovered this view, but it can be a useful starting point for understanding cost structure, identifying outliers, and supporting internal margin analysis.

2. Tracking & Delivery Experience

Improved simulated tracking for untracked orders

For shipments without carrier tracking, additional simulated tracking events are now created to improve the customer experience.

The flow includes:

• A collection event when the shipment is handed over from the warehouse
• A packing event once the shipment is prepared
• An “In transit” event created 2 hours after shipping
• A second “In transit” event created 24 hours after shipping

These events are designed to reassure recipients that the shipment is progressing and to set expectations when no live tracking is available.

After 10 days, an automated “Shipment delivered” event is created with a note instructing the customer to contact support if the order has not arrived.

Tracking page UX updates

Several small but impactful improvements were made to the tracking page:

• The language selector is hidden when only one language is enabled
• The tracking status text “Booked” has been renamed to “Shipment created” for clearer understanding

Post purchase page color picker

A color picker and layout updates have been added to Customer Portal Configuration.

This allows merchants to better align post-purchase pages with their brand styling while keeping configuration simple.

AI chat alert verification

AI Chat now shows a clear alert when notifications are not enabled.

In addition, notifications for unread chat messages are now working reliably for both consumers and merchants, ensuring messages are not missed.

3. Returns, Claims & Post-Purchase Control

Tracking page test mode

A test mode has been added to the tracking page and can be enabled by adding ?test=true to the tracking URL. Test mode remains active until it is manually disabled from the top bar.

In test mode:

• Returns, claims, return feedback, and chat conversations are not saved
• No notifications are sent for created returns
• Return validation still runs (useful for debugging validation errors)
• Return instructions are intentionally omitted after submission

This feature is primarily intended for testing, debugging, and support scenarios.

Improved linking between returns, claims and orders

Navigation between post-purchase objects has been improved to reduce friction during investigations.

New links include:

• From return details to the related claim (if applicable)
• From return details to legacy myOGO1 returns (if generated)
• From claim details to the related return, even when no order is linked

These links are visible to merchants and make it easier to move between related cases without manual searching.

4. Platform Integrations, Shipping Logic & Reporting

Parcel connect at SKP warehouse

Parcel Connect (wide international reach) with updated pricing has been added as a shipping method at the SKP warehouse.

The update includes:

• Support for DHL pickup point search
• Validation for German Packstation shipments
• Automatic RESERVED status when a required Postnummer is missing

These checks reduce failed deliveries and manual handling for Packstation shipments.

WooCommerce + Klarna update

For WooCommerce stores using Klarna, the selected delivery option is now passed through more clearly.

The delivery type is shown in a readable format (for example: “PostNord Parcel Locker: Free delivery”), and customer selections of carrier and pickup point during Klarna checkout are now visible in myOGO.

Squarespace update

Support for Squarespace order lines and delivery cost tax prices has been implemented.

This ensures that order and tax data from Squarespace checkouts is handled correctly downstream.