How to add customs information on products?

When doing cross-border shipping you need to have correct customs details in your product info to be able to ship them.

To prepare for international shipping make sure that all of your products have the needed customs details on them. You can add them to the products one by one on the product page or update them in bulk with product mass updates. Here is how to do it!

Adding customs details on the product page

1. In myOGO go to Products → Products.
2. Search for the product you wish to update.
3. Open the product.
4. If you scroll down on the product details page, on the right-hand side lower corner you find the Customs info section.
5. Fill in the mandatory details: 
   • Short customs description - A short description of the goods, for example, a cotton T-shirt
   • Country of origin - The two-letter country code, for example for China, would be CH
   • Harmonization Code - Customs HS code
   • Product composition (Only needed if you use OGOship PFS warehouse in the UK) -More detailed product description of the composition, for example, 80% wool, 20% nailon
6.  Once you have filled in the details above, click Save.

Mass updating customs details 

If you wish to mass update all of your products at once, the easiest way to do this is to use the product Excel from myOGO for an easy mass update. 

1. Start by downloading the Excel file to be used.
2. Go to Products and then click "Product list Excel".
   • Paste or write your data into the file by using the formatting of the original file. 
3. Fill in the customs details: 
   • Short customs description 
   • Country of origin
   • Harmonization Code
   • Product composition (only for PFS warehouse)
4. Save the file to your computer.
5. Go to Products and then click "Mass update product data".
6. Import the file you created.
7. Click on "Update product data".
8. Once the page is 100% loaded all products have been updated.