Support Articles

News and updates

• Warehouse operating hours 2026
• Upgraded standard service level: OGOship tracking and AI assisted chat
• Traders moving goods from Great Britain to Northern Ireland - B2B
• Shopify integration security update

Product releases

• Product releases - Q2/2026
• Product releases - Q1/2026
• Product releases - October, November and December 2025
• Product releases - August and September 2025
• Product releases - June and July 2025
• OGOship tracking + AI chat feature video is available here

MyOGO

• OGOship AI Features
• What's included in the 3PL plan — and what changes if you downgrade?
• How to get started
• Sign up to myOGO and create your account
• myOGO merchant settings
• Shipping methods - basic configuration

See all 7 articles

MyOGO notifications and reporting

• How to edit your e-mail notifications?
• How to manage account users?
• Automated and custom reports

Invoicing and Pricing

• Cost Analysis Dashboard
• Invoicing cycle and invoice payments
• Where to find invoice details in myogo?

Integrations and API

• General information on online store integrations
• Integrations - Tech Support
• Creating a test merchant and test orders with online store integrations
• Open API

Store Integrations

• Bol.
• Centra
• ChannelEngine
• Fortnox
• Magento
• PrestaShop

See all 10 articles

Product management

• myOGO product sync page
• Creating products in myOGO
• Product code/SKU
• How to add product groups?
• How to add a product or order tags?
• How to create bundles?

See all 8 articles

​Order management

• MyOGO order sync page
• Duplicate order and product references
• Importing multiple orders without an integration
• Shipping Amazon FBA orders
• What do the different order statuses mean?
• How to cancel an order?

See all 13 articles

​Returns

• How do returns work?

Incoming goods

• How to create a stock update?
• Stockupdate specialities per warehouse
• Importing goods
• Logistics offer for incoming goods
• VNL warehouse inbounding process

Warehousing

• Visiting the warehouse and picking up products
• Using own packaging material
• Insurance for the stored goods
• PFS: How to add the MRN number for my inbound delivery?
• SE-SKP Statutory packaging fees (NPA) 1.1.2025

​Stardard Operating Procedures (SOPs)

• EST - Standard Operating Procedure
• NED - Standard Operating Procedure
• PLN - Standard Operating Procedure
• PFS - Standard Operating Procedure
• GOT - Standard Operating Procedure
• JKT - Standard Operating Procedure

See all 9 articles

OGOship Post Purchase Services

• How to resend return instructions
• OGOship Returns Guide for Merchants
• OGOship Return Guide for Consumers
• OGOship Tracking Guide for Merchants
• OGOship AI assisted chat configuration
• OGOship Claims guide

General

• International shipping
• Value added taxes general principles

Terms and Conditions

• Terms and Conditions

FAQ

• Changes to VAT Treatment of Overseas Goods Sold to UK Customers from 1 January 2021
• Do you have a minimum monthly invoicing?
• How to find more information about VOEC (Value-Added Tax on E-Commerce)
• Why doesn't the SLA apply on B2B orders or final orders?