Clean product data keeps orders, returns and shipping running smoothly. myOGO has three pages for checking it, all under Products in the menu:
| Page | What it compares | Use it to |
|---|---|---|
| Product health | Your webshop and myOGO | Find broken links and missing product data |
| WMS product sync | The warehouse system and myOGO | See differences and update myOGO from the warehouse |
| Removable products | Your products and their recent use | Retire products you no longer need |
We suggest going through them in this order, for example once a month and before a campaign.
1. Product health: check your webshop
Choose your webshop under Integration and click Run check. The check reads your whole webshop catalogue, so a large catalogue can take a while. Results are not saved, so run the check again next time. You can download the findings with the Excel button.
Click a coloured filter to see one kind of problem, and Show all to go back.
- Red: broken today. For example Not in myOGO (orders for this SKU cannot be fulfilled), Missing webshop link (refunding a return to the webshop will fail) and Webshop variant has no SKU.
- Orange: will cause problems later. For example No webshop link, Duplicate SKU, Missing barcode, Missing weight and Missing dimensions.
- Grey: good to know. Small differences in SKU case, weight or name. Nothing breaks.
This page only reports. To fix a finding, correct the product in myOGO or in your webshop and let the integration sync again.
Note: No webshop link usually means the product was archived or deleted in your webshop. It can still be returned, but refunding that return to the webshop will fail.
2. WMS product sync: check the warehouse
This page shows each product side by side: what the warehouse system holds on the left and what myOGO holds on the right. Choose the warehouse if you use more than one. Reading a full warehouse catalogue takes a few minutes, so the page shows the latest saved read. Click Refresh to read it again.
- Warehouse only: the warehouse has an article that myOGO does not.
- Linked: the product exists on both sides and is matched.
- myOGO only: the warehouse has no article for this product, so it cannot be received or picked.
- Broken links: the matched article no longer comes back from the warehouse, so stock will not sync.
- Differences only: linked products where the two sides disagree. Differences are highlighted.
Use Fields to choose which columns are shown.
Updating myOGO from the warehouse
- Select the linked products you want to update.
- Click Update in myOGO.
- Tick the fields to update. You can, for example, update the weight and leave the name as it is.
- Click Update.
The warehouse's values replace the values in myOGO. Nothing changes in the warehouse. SKU, stock and packaging are not updated here, and an empty warehouse value never clears a value in myOGO.
Contact OGOship support if a SKU differs, if there are broken links, or if a product should be on both sides but is not. Those need a change we make for you.
3. Removable products: clear out old products
Turn on at least one filter and click Find removable products. Each filter you add shortens the list:
- Not a warehouse (WMS) product: the product was never created in a warehouse system.
- Not linked to any webshop integration: it has no link to any of your webshops.
- Not shipped in the last 6 months: it has no shipped orders since then.
Some products never appear in the list: bundles and their components, and products on an active order, on an open inbound or with stock in a warehouse.
A product archived in your webshop still counts as linked, because its stock keeps syncing. Removing it here is what stops that.
Removal cannot be undone from this page. Select the products and confirm, and each product is:
- marked as removed in myOGO, while its order and stock history is kept
- deleted from every warehouse system
- unlinked from every webshop integration
Support can bring a removed product back in myOGO, but the warehouse article and webshop link are not restored.