If you are shipping FBA orders for Amazon, please see the following guidance for the OGOship FBA process.
When placing and sending an FBA (Fulfillment by Amazon) shipment through OGOship, there are some procedures to follow that differ from the normal order creation process.
Please ensure that the following procedures are done in order:
- First, you need to make an incoming order in Amazon Sellers central listing all the products you want to send to them.
- Secondly, create the order in myOGO according to these instructions listing all the products that need to be sent.
- Place the order in RESERVED status to avoid orders being sent without labels.
- Then send an email to service@ogoship.com with a link to the order in myOGO and mention it is an FBA order.
- Please also forward the Amazon reference ID if the shipment is to be shipped with DHL.
- When the shipment is picked and packed, our merchant care team informs you of how many pallets/parcels the shipment is and what shipping method will be used.
- You then finalize the order in Amazon Sellers central and download the needed paperwork. If the shipment is sent in packages, the shipping labels need to be attached one per page in the document (not several labels on one page).
- Send an email back the downloaded paperwork (the shipping labels) to OGOship Merchant Care. The warehouse adds the needed documents to the shipment and sends it.
Please message our Merchant Care team through service@ogoship.com if you have any questions about the process.