You can book your own courier to collect orders from the warehouse. For example when you want to use a courier that is not available from the warehouse.
Before you book anything, email Merchant Care at service@ogoship.com and confirm that your warehouse supports pick-ups. Once that is confirmed, follow the steps below.
Create the order in myOGO
Create an order in myOGO listing the products and quantities to be collected. Add the address of the warehouse in question as the destination address to the order or use the correct receiver details.
Choose the delivery type
Select delivery type "Special, other".
If that delivery type is not available for your warehouse (for example the NED warehouse), use the status RESERVED instead.
Inform Merchant Care
Email the order details and your wished pick-up date to Merchant Care at service@ogoship.com. Mention that an external courier will collect the goods, and which carrier it is if you already know.
Wait for instructions before booking the courier
Merchant Care will confirm the pick-up date and time window, weight and dimensions and any site-specific rules the carrier has to follow. Book your courier only after you have this confirmation.
Provide labels and documents
Shipping labels and documents are needed before the courier arrives to ensure a smooth collection. A courier cannot collect the goods without us having the labels beforehand. This is required so that the courier collects the correct shipment and to avoid any issues.
That means, before the pick-up date:
- The shipping labels from your own carrier are sent to Merchant Care so they can be attached to the goods at the warehouse.
- Any transport documents your booking requires (waybill, consignment note, and for shipments leaving the EU the trade invoice and similar customs paperwork) are with the warehouse in time.