This guide will support you through the process of setting up OGOship tracking.
Introduction
Welcome to OGOship Tracking! As the world of e-commerce evolves, so does the need for efficient and transparent shipment tracking. Our platform ensures that both merchants and consumers have a harmonized shipment tracking experience, irrespective of the shipping company in use. This guide will walk you through the features and how to make the most of them.
1. Accessing the Tracking Portal
- Navigate to myOGO.
- The tracking settings can be entered via Orders - OGO returns or from the myOGO 2 services button from bottom left on the menu. This redirects the user to myogo2, where the Post-Purchase settings page is located.
- The tracking admin settings and previews are found under the Customer portal settings
2. Customizing Your Portal
3PL Plan
The 3PL Plan is the default service level for all our customers. This service level includes the following features:
- Customize your brand look to the portal
- Use basic widgets that are already visible on the page
- AI assisted chat (see AI chat configuration guide)
- Slack and Zendesk integration for AI assisted chat
Growth, Pro and Enterprise Plans
The tracking portal can be used for numerous more advanced functions, to be expanded into a full fledged customer experience management portal. For a full list of all features, please see the features list page.
These more advanced features (among others) include the following features:
3. Supported Shipping Methods
Here's a list of shipping methods that are compatible with our tracking system:
- Posti - Home Parcel (TLL)
- Matkahuolto Near Parcel
- Omniva International registered maxi letter
- Omniva ParcelMachine pickup
- GLS - EuroBusinessParcel
- Bring Pick-Up Parcel
- PostNord Varubrev First Class
- PostNord - Varubrev Economy
- MTD Early Bird Postlådepaket
- Venlo Warehouse Optimized (DPD, GLS)
- Budbee - Box
- Budbee - Home
- DHL - Express World wide
- DHL Express Economy
- DHL -Packet
- DHL - Pall
- DHL - Parcel connect
- DHL - Service point
- Deutche Post - International
- Posti - Small Parcel
- DP Schenker - Parcel
- DP Schenker - Collection Point Service
The working tracking page displays the correct carrier tracking code, a link to the carrier tracking page, and an updated tracking history.
4. Admin Settings for Tracking Page
- Click on the Customer portal settings under the Post-Purchase
- In this section, you can customize the appearance of the Tracking portal visible to end-consumers.
- Use the Preview button to view changes before saving.
Detailed Admin Settings:
- Company Settings: Add your company name, logo, store URL, privacy policy URL, conditions of use URL, and adjust the logo's appearance.
- Application Colors & Button Settings: Customize the colors and appearance of various elements on the page with the color codes, the color preview showing on the right.
- Language and Additional settings: Enable or disable tracking page languages. Customize each enabled language page from the Widget settings, use the preview to view how the tracking page looks like for the end consumer.
- Widget settings: Edit, copy, delete, hide or add new widget types. Remember to use the Save Widgets button so that the changes apply.
5. Post Purchase Services Configuration
Decide whether messages should be sent from OGOship or your webstore. The method varies based on your plan:
3PL Plan:
- Use webshop integrations that support "Tracking code from myOGO as hyperlink". The tracking link will be posted from the webstore side.
Pro, Growth & Enterprise Plans:
- Use OGOship's email and/or SMS notifications. Consult with your onboarding person or service@ogoship.com to ensure no duplicate messages are sent.
- Check regarding the frames and templates configuration from the returns guide starting from part 5. from here.
- Depending on your plan, choose between SMS or email as the default notification method.
- Customize notification messages based on your preferences.
6. Embedded Widget (Enterprise Plan Only)
- Embed the tracking history widget on your webstore's order status page. This requires assistance from a web developer on your end.
- Currently only for Shopify, for further information and queries regarding other integrations please contact service@ogoship.com