Major updates to OGOship’s AI tools

Boxy - Your AI Assistant in myOGO2

Boxy is an AI assistant integrated into the myOGO2 services portal, accessible as a chat panel from any page. It helps with daily logistics tasks using natural language, allowing you to ask what you need instead of navigating menus and filters.

Key capabilities include:

Orders & Shipping: Searching orders by various criteria (email, status, product), viewing order details, tracking information, delivery history, and updating delivery types on draft orders.
Returns & Claims: Searching, viewing, approving, canceling, or closing returns, and reviewing claims.
Products & Stock: Searching products, checking stock levels across warehouses, finding low-stock products, and managing stock change history and product creation.
Other Tasks: Managing Purchase Orders and Invoices & Costs, searching and managing Notes, and exporting data as various file types (Excel, CSV, JSON, text) or setting up Scheduled Reports.

Boxy also features Page Context to understand what you are currently viewing, Smart Service Switching to automatically handle requests across different platform areas (orders, products, notes, support), and the ability to File Tech Tickets in Zendesk with the full conversation history. Actions that modify data require your confirmation via an approval card before execution.

MCP API - Use OGOship with AI Tools

The MCP (Model Context Protocol) API allows you to connect external AI tools like Claude and ChatGPT directly to your OGOship data, providing access to over 70 tools for logistics management. MCP is an open protocol that enables AI assistants to use external data sources.

The available tools cover key areas:

Orders: Search, view details, track shipments, and check delivery times.
Returns & Claims: Search, manage approval/cancellation/closing of returns, and search/view claims.
Products & Stock: Search products, check stock, and view variants and bundles.
Management: Search, view, and create Purchase Orders; view Invoices, cost breakdowns, and monthly dashboards; and search, create, and manage Notes.

Setup involves an OAuth login flow to select the merchant and channel. Specific setup is supported for Claude Desktop/Code (session tied to each individual chat) and ChatGPT (requires developer mode and custom app; session is global for the user account).

Various quality of life improvements

The new “Incoming” order state

MyOGO now supports the new "Incoming" order state, giving warehouse teams better visibility into orders that are on their way but not yet ready for processing. This improves planning and handoff workflows by clearly separating incoming orders from those already in progress.

Invoices now under “myOGO2 services”

The new Invoice list and preview page is now live in Beta, giving you a faster, cleaner way to browse and review invoices with real production data.

Compared to the previous version, the new experience delivers noticeably improved performance and a more intuitive layout. Drill-down links now jump directly to the correct invoice row, making navigation between related records seamless.

Excel export is not yet available but is planned in a follow-up iteration, along with a handful of minor refinements based on feedback.

Access it via myOGO2 → Dashboards → Invoices, or jump straight in here: https://my2.ogoship.com/invoices

Tracking page changes for untracked orders

The tracking page has been refreshed to give end customers a clearer, more reassuring shipment experience — especially for shipments with limited carrier data. Confusing placeholders such as "unknown location" and "untracked" messaging have been removed, and event descriptions have been rewritten for better clarity.

A new in-transit event is automatically generated if more than one day has passed since the booked event, so customers always see recent activity on their shipment. This event is created automatically.

After 10 days, an automatic delivery confirmation event is displayed: "The order has been delivered. If you have experienced any issues with your order, please contact us." — reducing inbound support questions about orders presumed delivered.

Inbound dates and tracking numbers for purchase orders / stock updates

Merchants can now keep inbound stock updates accurate and up to date directly from the stock update status page in myOGO.

For stock updates still in NEW status, you can edit the estimated delivery date and attach one or more tracking numbers — giving warehouse teams the information they need before the shipment arrives.

In myOGO order management, the edit section is only visible for the SKP, TLL and JKT warehouses.

The same capability is also available on the Purchase Order edit page in myOGO2 services. There, the edit section is visible for all warehouses.