The OGOship 3PL plan (€49/month) gives you full access to our core fulfilment platform plus a set of post-purchase tools designed to help your customers come back. If you choose to remove the 3PL plan, you can continue using myOGO for order management and warehousing but the following features will no longer be available.
What you lose by downgrading
Branded tracking portal
Your customers will no longer have access to a branded tracking page. The tracking portal shows real-time shipment status across all carriers (DHL, PostNord, DPD, and others) in one place, under your brand - your logo, colours, and language. Without the 3PL plan, customers are directed to the carrier's own tracking page instead.
You can read more about the tracking portal here.
AI-assisted customer chat
The AI chat is embedded directly in the branded tracking and returns portals. It gives your customers instant answers 24/7 - order status, delivery estimates, return instructions - without needing to contact your team. When a question is too complex, it escalates to a human. Without the 3PL plan, this chat is no longer available to your customers.
Live order tracking in myOGO
Within the order management view in myOGO, you can currently see live tracking status directly on each order. This real-time visibility into where each shipment is disappears when the 3PL plan is removed.
You can read more about the tracking portal here.
Tracking API
myOGO's API can be used to fetch the state of tracking of each supported carrier. This enables you to track orders within your software with only one integration, needing no 3rd party tracking API implmenentation.
Read more about OGOship's API here.
What stays the same
You keep full access to myOGO for creating and managing orders, viewing stock, processing returns, and managing incoming goods. Warehousing and fulfilment operations continue as normal.