It's important to understand the different statuses for outgoing orders. Here is a breakdown of different statuses and their purposes.
| Standard statuses | Description | Next status |
| DRAFT | This will not be shipped until you or the API saves the order to the NEW state. This is the editing state for orders. There is no stock reservation for the products. | NEW |
| NEW | The order will be transferred to the warehouse's WMS as soon as the warehouse has verified it. After that, the status will change to COLLECTING. The order cannot be edited in this state and you need to move the order to the DRAFT state before editing. The stock for the products is reserved but not deducted. | COLLECTING or DRAFT |
| COLLECTING | The order has been transferred to the warehouse's WMS. The order is now being processed. You cannot edit the order any longer as it is already being processed. The stock for the products is deducted. Note! If you would like to edit the order, you need to request cancellation, for this order with the "Request a cancellation" button and if the warehouse is still able to stop the order handling process the order will be placed in CANCELLED status. Cancellation might not be possible depending on how far in the process the order is. If the order is too far in the process, you will get a message telling you that cancellation is not possible. | SHIPPED |
| SHIPPED | The warehouse has collected and packed the order. It is either waiting for the pick-up from the freight forwarder or it is being transported. | |
| Waiting statuses | ||
| PENDING | This order is waiting for stock. One or more of the products inside this order has a stock level that is below the required level. The order will automatically be transferred to the NEW state when the stock level is adequate. The stock for the products is reserved but not deducted. | NEW, DRAFT |
| RESERVED | The order is waiting and will not be shipped automatically before it is moved and saved to the NEW state by you, our staff, or the API. RESERVED can be also used to reserve the stock for this order for future shipping. The stock for the products is reserved but not deducted. | NEW, DRAFT |
| Static statuses | ||
| CANCELLED | The order has been cancelled and it will not be shipped out unless it is again activated and saved into the NEW state. The stock reservation for the products is released, therefore there is no stock reservation | |
| RETURNED | The order has been returned to the warehouse. |
The below checks are done when an order enters myOGO from the online store integration
When the order enters the myOGO from the integration, the system checks that the order has the correct info for it to be updated to the warehouse. If these validations pass, the status is changed to NEW. If some of the checks fail, the status is changed to RESERVED instead of NEW if some of these checks fail. If there is not enough stock for the order, the status is moved to PENDING.
These are the main steps to validate an order:
- The order needs to have products or bundles with some quantity.
- The same order reference number is not already in use.
- The address does not have missing needed fields.
- Phone number is found and in the correct format.
- Email is filled and in the correct format.
- Delivery type selected.
- Delivery type is activated.
- Delivery type is usable in a given warehouse.
- Remote area check: Is the customer's address in the remote area listed on the provider's data?
- International shipment: in non-EU delivery orders, products need to have a price.
- HS code checked if the order crosses the customs border.
- Cash on delivery is not 0.