When an order goes to a business, put the company name in the Company field on the order in myOGO. That is how our warehouse can tell the order is B2B.
Our warehouse then packs and books the order as a B2B shipment, not as a parcel to a consumer.
Why it matters
B2B orders are handled differently from orders to consumers:
- They ship on B2B carrier services, for example to a business address or on a pallet.
- They are often larger and may need pre-booking with the carrier, so the normal SLA does not apply. Read more: Why doesn't the SLA apply on B2B orders or final orders?
If the Company field is empty, the order is handled as a consumer order. Our warehouse then has to correct it before packing, which delays the order. If it isn't caught, the order can go out with the wrong carrier service.
How to fill in a B2B order
- Company: the name of the receiving company
- Name: the contact person at that company
- Address rows: only the street address (no company name or contact details)
For orders to consumers, leave the Company field empty.
- Manual order in myOGO: see How to create an order manually to myOGO?
- Excel import: fill in the Company column. See Importing multiple orders without an integration
- Orders from your web shop or other integration: some integrations send the company name to myOGO automatically, but not all of them. Open one of your B2B orders in myOGO and check that the Company field is filled in.
If your integration doesn't send the company name
We can set up a rule in myOGO that marks your orders as B2B automatically when they arrive. The rule needs one reliable way to recognise your B2B orders, for example:
- an order tag such as "B2B" (many shop and order systems let you add one)
- B2B order numbers that start the same way
- a list of your B2B customers' company names
Email service@ogoship.com, tell us which one fits your setup, and we'll set up the rule.
Please don't edit integration orders by hand in myOGO. Some integrations sync the change back, which can create a duplicate order in your own system.
Large B2B shipments, pallets and marketplaces
If the order needs special packing, a pallet, or labels from your buyer or marketplace, also follow Shipping Amazon FBA, marketplace and B2B orders.
Questions? Contact our Merchant Care team at service@ogoship.com.